Shipping policy

1. Pre-Order Policy

We occasionally offer pre-orders for highly anticipated collection drops, limited editions, or restocks.
  • Shipping Timelines: Items marked as a "Pre-Order" do not follow our standard processing times. Pre-order items typically take 10 to 15 business days to process and ship out from our facility. An estimated shipping timeline will always be highlighted on the product page.
  • Mixed Orders: If your order contains both in-stock items and pre-order items, your entire order will be held and shipped together once the pre-order item is ready. If you would like your in-stock items to arrive sooner, please place two separate orders.
2. Standard Order Processing & Handling Time

For standard, non-pre-order items, all orders are processed within 1–3 business days (excluding weekends and major holidays). You will receive another notification when your order has shipped.
  • Order Cut-Off: Orders placed after 12:00 PM EST will begin processing the following business day.
  • Peak Seasons: During high-volume periods (such as collection launches or holiday sales), processing times may take up to  3–5 business days.
4. International Shipping
We ship to select international destinations including Canada, the United Kingdom, Europe, and Australia.
  • Shipping Fees: International shipping rates are calculated at checkout based on the weight and destination of your package.
  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. Bound is not responsible for these charges if they are applied. They are the sole responsibility of the customer.
5. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow  24–48 hours for the tracking information to become active.
If you haven’t received your order within 10 days of receiving your shipping confirmation email (or past the expected timeline for a pre-order), please contact us at @boundus@gmail.com with your name and order number, and we will look into it for you.
6. Shipping to P.O. Boxes or APO/FPO Addresses
We do ship to P.O. Boxes. We do /ship to military APO/FPO addresses. (Note: Expedited shipping is typically unavailable for these destinations).
7. Lost, Damaged, or Stolen Packages
Bound is not liable for products damaged or lost during transit if the carrier marks the package as delivered. If you received your order damaged, please contact the shipping carrier to file a claim, or reach out directly to our support team at @boundus@gmail.com  so we can assist you with the process.